Refund policy

Returns, Refunds & Our Satisfaction Guarantee

We want you and your dog to feel good about every Bully Boys Bakery purchase. Because our treats are consumable products, we cannot accept physical returns or restock products once they have left our facility. However, if something isn’t right, please let us know and we’ll do our best to make it right.

First-Purchase Satisfaction Guarantee

Trying Bully Boys Bakery for the first time? Your first bag of each treat variety is covered by our 30-day satisfaction guarantee.

If you or your dog are not satisfied with your first bag, contact us within 30 days of delivery. Depending on the circumstances, we may offer a replacement, store credit, or refund to the original payment method. You do not need to mail the treats back to us.

Our satisfaction guarantee is limited to one claim per product variety, customer, household, and shipping address. Subsequent purchases of the same product are not eligible under the first-purchase guarantee.

Damaged, Incorrect or Missing Products

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us within seven days of delivery at evan@bullyboysbakery.com

Please include:

  • Your name and order number

  • A description of the issue

  • Photographs of the product, packaging, and shipping label, when applicable

Once we review the issue, we will arrange an appropriate replacement or refund. If the mistake was ours or the product was damaged in transit, there will be no additional shipping charge.

Food Products

For health and safety reasons, all food and treat purchases are final sale and cannot be physically returned. This does not affect our first-purchase satisfaction guarantee or our commitment to resolving damaged, defective, incorrect, or missing orders.

Individual dogs may respond differently to ingredients and products. Bully Boys Bakery does not guarantee a specific health, mobility, or wellness outcome. Please review the ingredient list before purchasing and consult your veterinarian if your dog has allergies, dietary restrictions, medical conditions, or is taking medication.

Apparel and Non-Food Merchandise

Unworn, unused, and unwashed merchandise may be returned within 30 days of delivery. Items must be in their original condition and packaging.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable. Clearance items, personalized products, and items marked “final sale” are not eligible for return.

Please contact us before mailing anything back. Returns sent without prior authorization may not be accepted.

Digital Products and Gift Cards

Digital downloads, ebooks, and gift cards are final sale and nonrefundable once delivered, except where required by law.

Subscriptions

Subscriptions can be modified or canceled before the next order is processed. Canceling a subscription does not automatically cancel or refund an order that has already been processed or fulfilled.

Please manage your subscription through your customer account or contact us at evan@bullyboysbakery.com before your next scheduled billing date.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will make every effort to accommodate your request, but orders that have already been fulfilled or shipped cannot be canceled.

Refund Processing

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are nonrefundable unless the order was damaged, incorrect, or otherwise affected by an error on our part.

Contact Us

To request assistance, please email evan@bullyboysbakery.com with your name, order number, and a description of the issue.

We’re a small business built around doing right by dogs and the people who love them. If something goes wrong, give us the opportunity to make it right.